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By: Granite Digital | Posted on: 21 Oct 2015

At Granite Digital we are delighted to hear that Wisetek have won IT Project of the Year 2015 at it@cork Leaders Awards.

 

We are delighted to have worked with Wisetek on the designs and development of their Web Application. 

http://www.totalrma.com/

 

On the 5th October at the beautiful Fota Island Resort the annual IT@Cork Leader’s Awards were held. The event showcased the best companies, initiatives and individuals that are helping to make the IT sector in the Cork region one of the fastest growing sectors in Ireland.

The IT@Cork Leader’s Awards recognises those who have gone further than most in the use of technology in their respective organisations and businesses. It considers everyone in Cork's IT community, from start-ups and schools to global multinationals.

 

 

More about TotalRMA

The service provides IT equipment vendors with a comprehensive services model that ensures all returning materials are analysed, valued, collected, reconciled and processed efficiently at optimal cost. The effect of this is that it increases the overall corporate value to the maximum that can be realised from returning products and parts.

The integral aspect of the project was the development of the secure web portal. Extensive market research highlighted the need for simplified interactions between the logistics and administration functions and the equipment vendor’s field based organizations; i.e. Sales, Customer Engineering, Project Managers etc. to best organise product and parts returns processes. We ensured it was a highly secure online system and easy to use with specifically designed product menus. 

With the web application the RMA Administration Team can effectively communicate their instructions directly to the field.

 

 

 

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